Policies & Terms

Privacy Policy

Information We Collect

• Identity and contact information, including name, business name, email address, phone number, billing address, and account details.
• Order, subscription, invoice, payment-status, and transaction information. Full card details are processed by payment providers and are not intended to be stored by Eagle Prime.
• Technical and usage information, including IP address, browser, device, login activity, cookies, error logs, and service activity.
• Configuration and integration information required to connect services such as Meta, WhatsApp, hosting, automation tools, email systems, payment gateways, and customer-support platforms.
• Support communications, onboarding materials, and information you intentionally submit through our website, dashboards, forms, email, or connected services.

How We Use Information

• To create and administer accounts, activate services, process orders, manage subscriptions, provide support, and communicate service or billing notices.
• To configure requested integrations and process data on your documented instructions.
• To secure, monitor, troubleshoot, maintain, and improve our website and services.
• To prevent fraud, misuse, unauthorized access, policy violations, and harm to Eagle Prime, customers, users, or third parties.
• To comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

Customer Data and Messaging Data

You remain responsible for the personal data, contact lists, message content, instructions, and lawful basis you provide or connect to the services. Where Eagle Prime processes such data solely to provide services on your behalf, you are the responsible business or controller and Eagle Prime acts as a service provider or processor, as applicable.

You must provide all required privacy notices and obtain all permissions, consents, and lawful bases before uploading, synchronizing, or using personal data. You must not instruct Eagle Prime to collect, use, disclose, or retain data unlawfully.

Service Providers and International Processing

We may use vetted service providers for hosting, infrastructure, communications, analytics, customer support, fraud prevention, payment processing, backups, and integrations. This may include Meta and WhatsApp, payment gateways, hosting providers, Chatwoot, email providers, and automation services. Data may be processed in countries other than your own, subject to applicable contractual and legal safeguards.

Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain security and backups, comply with legal and accounting duties, resolve disputes, and enforce agreements. Retention periods vary by data type, service configuration, and applicable law. Data may remain temporarily in encrypted or restricted backups after deletion from active systems.

Security

We use reasonable administrative, technical, and organizational safeguards. No online service can guarantee absolute security. You must protect passwords, access tokens, recovery methods, administrator accounts, connected devices, and two-factor authentication, and promptly notify us of suspected unauthorized access.

Your Choices and Requests

Subject to applicable law, you may request access, correction, deletion, restriction, or a copy of your personal information. Some information may need to be retained for security, billing, legal, or legitimate business purposes.

Contact

For privacy questions or requests, contact Sales@eagleprime.io. We may need to verify your identity before completing a request.

Terms & Conditions

Acceptance and Eligibility

By accessing, purchasing, or using Eagle Prime services, you agree to these policies and confirm that you are legally able and authorized to enter into this agreement. If you do not agree, do not purchase or use the services.

Service Nature and Scope

Eagle Prime provides digital products and services that may include software access, WhatsApp Business Platform setup, communication tools, automation, integrations, onboarding, configuration, support, plugins, and subscription-based services. The exact scope, deliverables, limits, and fees are those shown in the applicable plan, proposal, order, or invoice.

Work or functionality not expressly included in the purchased scope may require a separate quotation, add-on, or professional-service fee.

Customer Accounts and Authority

• You must provide accurate, complete, current, and legally authorized business and contact information.
• You are responsible for all activity performed through your users, administrators, credentials, API tokens, numbers, domains, and connected accounts.
• You must maintain at least one authorized administrator for connected business accounts and promptly remove access for people who are no longer authorized.
• You confirm that you own, control, or have valid permission to use every brand, domain, phone number, contact list, account, creative asset, and item of content supplied to Eagle Prime.

Third-Party Services

Some functionality depends on services not owned or controlled by Eagle Prime, including Meta, WhatsApp, hosting providers, payment gateways, telecom operators, email providers, and external integrations. Your use of those services is also governed by their own current terms, policies, pricing, technical limits, and enforcement decisions.

Eagle Prime does not guarantee third-party approval, verification, badge status, message delivery, template approval, messaging limits, account quality, uninterrupted availability, or freedom from restriction, suspension, or termination.

Availability, Maintenance, and Changes

Unless a separate written service-level agreement states otherwise, services are provided on a commercially reasonable and best-effort basis. Maintenance, security work, third-party changes, internet failures, outages, or events outside reasonable control may affect availability or functionality. We may modify the service when reasonably required for security, legal compliance, platform compatibility, or product improvement.

Intellectual Property

You retain rights in your lawful business content and data. Eagle Prime retains all rights in its software, workflows, documentation, designs, templates, know-how, platform, and pre-existing materials. Purchasing a service grants you a limited, non-exclusive, non-transferable right to use it during the applicable paid term and within the purchased scope.

Suspension and Termination

Eagle Prime may limit, pause, or suspend access where reasonably necessary because of non-payment, fraud, security risk, unlawful activity, abuse, excessive resource use, a third-party platform instruction, or conduct that violates these terms or threatens users, platforms, systems, or reputation. Where practical and safe, we will provide notice and an opportunity to correct the issue.

Limitation of Liability

To the maximum extent permitted by applicable law, Eagle Prime is not liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, revenue, opportunity, goodwill, data, or business interruption. Eagle Prime is not liable for third-party decisions, restrictions, suspensions, policy enforcement, outages, or changes that it does not control.

To the maximum extent permitted by applicable law, Eagle Prime’s aggregate liability arising from the affected service will not exceed the fees paid to Eagle Prime for that service during the three months immediately preceding the event giving rise to the claim. This limitation does not exclude liability that cannot legally be excluded.

Customer Indemnity

To the extent permitted by law, you agree to defend and indemnify Eagle Prime against third-party claims, penalties, losses, and reasonable costs arising from your content, contact lists, products, campaigns, instructions, legal violations, infringement, lack of consent, misuse of the services, or breach of these terms or platform policies.

Governing Terms and Disputes

The legal seller identified on the applicable order or invoice is the contracting Eagle Prime entity. Mandatory consumer rights remain unaffected. Subject to those mandatory rights, the agreement is governed by the law applicable to that contracting entity, and disputes are submitted to the competent courts of its registered location unless the parties agree otherwise in writing.

WhatsApp & Meta Acceptable Use

Policies Incorporated by Reference

Your use of any Meta or WhatsApp-related service must continuously comply with the current WhatsApp Business Messaging Policy, WhatsApp Business Terms, WhatsApp Business Solution Terms, applicable Meta commerce and developer policies, technical documentation, and applicable law. Those requirements may change, and the current official version applies.

Consent and Opt-In

• You may contact a person on WhatsApp only when you have lawfully obtained their phone number and clear permission to receive the relevant category of messages or calls.
• You must be able to demonstrate when, where, how, and for what message categories consent was obtained.
• You must not use purchased, rented, scraped, harvested, guessed, shared, or unauthorized contact lists.
• Your opt-in language must identify the business and set a clear expectation about the messages, frequency, and method for opting out.

Opt-Out, Blocks, and Complaints

You must promptly honor every request to stop, unsubscribe, block, or discontinue communications, whether received on or outside WhatsApp. You must maintain suppression records so an opted-out person is not accidentally contacted again. You must not mislead, surprise, pressure, harass, spam, or repeatedly contact people who do not engage.

Templates and the 24-Hour Window

Business-initiated messages must use an approved message template. Free-form replies may be sent only within the customer-service window allowed by WhatsApp, currently measured from the user’s most recent message. Templates must be used only for their approved category and purpose. Meta may review, reclassify, pause, disable, or reject templates at any time.

Quality, Messaging Limits, and Enforcement

Meta may assess quality using blocks, reports, negative feedback, engagement, policy signals, template performance, and other factors. Meta may reduce messaging limits, pause templates, restrict numbers, suspend a WhatsApp Business Account, or permanently terminate access. Eagle Prime cannot control, reverse, or guarantee the outcome of these decisions or appeals.

You must maintain list hygiene, reasonable frequency, accurate sender identity, relevant content, accessible support, and a clear human-escalation path where automation is used. Eagle Prime may pause campaigns or technical access where continued activity presents a compliance, quality, security, or reputational risk.

Prohibited and Restricted Activity

• Illegal, fraudulent, deceptive, misleading, exploitative, discriminatory, threatening, hateful, sexually explicit, or rights-infringing content or activity.
• Spam, unsolicited bulk messaging, impersonation, artificial engagement, phishing, malware, evasion, or attempts to bypass Meta enforcement.
• Promotion or facilitation of products, services, or organizations prohibited or restricted by WhatsApp or Meta, even where locally licensed, unless every applicable platform requirement and legal condition is satisfied.
• Sending full payment-card numbers, bank-account numbers, government identifiers, or other highly sensitive identifiers through WhatsApp.
• Using WhatsApp data to build unrelated user profiles, selling or sharing such data, or using Business Solution Data to train or improve general-purpose artificial-intelligence models in violation of Meta’s terms.

Ownership and Access

Unless a written order states otherwise, the customer should remain the lawful owner or authorized controller of its business identity, phone number, domain, Meta Business Portfolio, WhatsApp Business Account, content, and customer relationships. Eagle Prime may receive administrator or system access only as needed to provide the purchased service. You must not revoke required access while requesting support or managed operation.

Appeals and Recovery

Eagle Prime may provide reasonable technical assistance with an appeal or remediation, but Meta alone decides whether to approve, restrict, restore, or permanently disable an account, number, template, business, or feature. Setup, support, or appeal assistance is not a guarantee of recovery.

Subscriptions, Billing & Add-ons

Subscription Plans

Subscription plans are billed monthly or yearly according to the option selected at purchase. A yearly plan is charged in advance for the applicable annual period. Unless otherwise stated at checkout, the subscription renews for the same billing cycle until cancelled, suspended, or terminated.

Recurring Add-ons and One-Time Products

An add-on described as recurring is billed every month with the active subscription for as long as it remains attached. Independent plugins, setup services, integrations, or products expressly described as one-time are charged once and do not become recurring merely because the customer also has a subscription. The product page, checkout, order, or invoice determines whether an item is recurring or one-time.

Third-Party and Usage Charges

Eagle Prime subscription fees do not include Meta or WhatsApp messaging charges, taxes, payment-gateway fees, telecom charges, hosting, domains, or other third-party usage fees unless expressly included in writing. Third-party pricing and billing models may change independently.

Payment, Renewal, and Grace Period

Services may require payment before activation. Automatic renewal is available only where a supported authorized payment method or token is present. Failed, disputed, reversed, or overdue payments may cause the subscription to become past due. Eagle Prime may provide a limited grace period as displayed in the customer account or payment notice; a grace period does not waive the amount due.

Cancellation

You may request cancellation before the next renewal. Cancellation stops future renewal but does not normally produce a refund or credit for a billing period that has already started. Access may continue until the paid-until date unless earlier suspension is required because of fraud, abuse, chargeback, law, security risk, or platform enforcement.

Price and Plan Changes

We may change future prices, plan features, limits, or third-party pass-through charges with reasonable notice where practicable. A price change does not retroactively change a completed order. Upgrades, downgrades, proration, credits, and effective dates are handled according to the options displayed in the account, checkout, proposal, or written order.

Refund & Dispute Policy

Digital Services

Because Eagle Prime provides digital access, provisioning, configuration, licenses, subscriptions, and professional work, payments are generally non-refundable after the applicable service has been activated, provisioned, downloaded, delivered, substantially performed, or made accessible, except where a refund is required by applicable law.

Free Trials

A free trial may be offered to eligible customers under the conditions shown at signup. Unless checkout expressly states otherwise, a trial does not automatically authorize a paid charge. When you later purchase a paid plan, you confirm your decision to continue on the displayed paid terms.

Non-Refundable Circumstances

• Change of mind after activation, onboarding, setup, download, delivery, or use.
• Unused time in a current monthly or annual billing period after cancellation.
• Customer delays, missing information, revoked access, incompatible customer-controlled systems, or failure to follow setup instructions.
• Meta or WhatsApp rejection, restriction, template decision, quality reduction, block, report, verification failure, outage, policy change, suspension, ban, or unsuccessful appeal not caused by Eagle Prime’s breach.
• Failure caused by another third-party provider, customer content, audience, consent, business model, campaign, credential, device, network, or account.

Billing Errors and Non-Delivery

Duplicate or incorrect charges and a material failure by Eagle Prime to provide a paid service will be reviewed in good faith when reported promptly with supporting details. We may correct the charge, reperform the service, provide credit, or issue a refund where appropriate or legally required.

Chargebacks and Payment Disputes

Please contact us first so we can investigate. If a chargeback or payment dispute is filed, Eagle Prime may suspend the related service while the matter is reviewed and may provide the payment provider with relevant order, acceptance, delivery, access, communication, and usage records. Nothing in this clause removes rights that cannot legally be waived.

How to Request a Review

Email Sales@eagleprime.io with the order number, account email, payment date, amount, and a clear explanation. Requests should be submitted promptly after the issue is discovered.

Policy Updates & Contact

We may update these policies to reflect legal, security, operational, pricing, or third-party platform changes. The effective date and version will be updated on this page. Where required by law or where a material change affects an active paid service, we will provide reasonable notice. Continued use after the effective date constitutes acceptance to the extent permitted by law.

Questions about these policies may be sent to Sales@eagleprime.io.