Everything you need to run
customer conversations from
one powerful inbox.
Manage WhatsApp, Instagram, Messenger and website chat from one platform. Organize conversations, automate replies, launch campaigns and connect your business tools without chaos.
Bring every channel into one place
Connect the channels your customers already use and manage them from one shared inbox built for teams.
WhatsApp API
Connect your official WhatsApp Cloud API and manage customer support, campaigns and notifications from one dashboard.
Reply to Instagram messages from the same inbox instead of switching between multiple social apps.
Messenger
Manage Facebook Messenger conversations alongside the rest of your customer channels.
Website Live Chat
Add a live chat widget to your website and keep all conversations inside the same workspace.
Shared Inbox
Let your team collaborate on one inbox with clearer ownership, faster replies and no missed messages.
Multi-Agent Support
Add agents, assign chats and handle growing customer volume without turning the workflow into chaos.
Give your team full control over every chat
Keep conversations organized, reduce duplicate work and help your team respond faster with less confusion.
Labels
Organize conversations with tags so your team can quickly filter and follow the right customer journeys.
Private Notes
Add internal notes inside the conversation without exposing them to customers.
Assignments
Assign conversations to the right agent or team to improve ownership and response time.
Teams
Create teams for support, sales or operations and organize conversations around your workflow.
Priority
Mark urgent conversations and help agents focus on the requests that matter most first.
Conversation Filters
Use filters to quickly find the exact conversations, agents, inboxes or statuses you need.
Sell faster and automate more
Use official messaging flows, broadcasts and automated replies to scale support and marketing without extra manual work.
- Official WhatsApp broadcast campaigns
- Template-based outbound messaging
- Auto replies and routing rules
- Order and shipping notifications
- AI-powered reply assistance
- Workflow automation with webhooks
- Reduce repetitive support tasks
- Reply faster during high conversation volume
- Keep sales and support synchronized
- Follow up with customers automatically
- Improve team efficiency at scale
- Launch campaigns from one central platform
Know your customers better
Keep customer history, notes and custom information in one place so your team always has the right context.
Contact Profiles
See each customer as a full profile instead of disconnected messages across different apps.
Contact Notes
Save important context about customers so your team can follow up more intelligently.
Custom Attributes
Add extra customer fields and organize data around your own business needs.
Segments
Group customers by behavior, channel or custom fields for better targeting and follow-up.
Conversation History
View the full interaction timeline so agents never respond without context.
Import & Sync
Bring customer data into Eagle Prime and keep it connected with the rest of your tools.
Track performance with clarity
See what is working, where your team is slowing down and how conversations perform across inboxes and agents.
Inbox Reports
Understand performance by inbox and see where your conversation volume is coming from.
Agent Reports
Track response time, workload and output per agent to manage your team better.
Team Reports
Measure team-level performance and spot operational bottlenecks faster.
Campaign Insights
Review campaign performance and improve how you use customer messaging to grow.
Connect your stack
Use integrations and APIs to connect Eagle Prime with your store, AI tools and internal systems.
WooCommerce
Send order updates, automate support and connect store events to your inbox workflows.
Shopify
Connect Shopify to manage order communication and customer support from one place.
OpenAI
Use AI for reply assistance, smarter workflows and faster support handling.
Webhooks
Push real-time events into your own systems and trigger custom automations.
Dashboard Apps
Show orders, payment data and customer details directly inside the agent workspace.
Google Translate
Translate customer messages faster and support multiple languages more smoothly.
Dialogflow
Build bot experiences before handing conversations over to a live human agent.
API Access
Unlock deeper flexibility with APIs and build workflows around your business operations.
AI assistance for agents, not automatic replies
Captain AI Assistant helps your team reply faster by suggesting answers, improving wording and supporting agents inside the conversation. The agent stays in control and chooses whether to send the reply or edit it first.
Help your team answer better and faster
Instead of leaving the agent alone to write every reply from scratch, Captain can suggest a response based on the conversation context, making support faster, more consistent and easier to scale.
- ✓Suggests replies directly inside the conversation view
- ✓Helps agents answer faster during busy hours
- ✓Keeps the human agent in full control before sending
- ✓Can improve phrasing, tone and structure of replies
- ✓Useful for support teams, sales teams and moderation workflows
Upgrade your support with AI
Launch an AI bot on your system or let us build one for you. Automate replies, reduce support load and keep human takeover ready when the conversation needs it.
AI Bot Integration
Connect an AI bot to your inboxes and let it handle repetitive customer questions automatically before handing the conversation to a human.
Custom AI Setup
We can customize the bot for your products, FAQs, sales flow, delivery questions and support style instead of giving you a generic template.
Human Handover
When needed, the bot can stop and pass the conversation to your admin or team so complex or sensitive cases stay under human control.
- Automatic replies to common questions
- Product recommendations based on customer needs
- Lead qualification before transfer to sales
- Order, shipping and policy answers
- Bot + human handover workflow
- Custom prompts and business-specific logic
- Ideal for brands with repeated daily inquiries
- Reduces support load on the team
- Improves response speed outside working hours
- Can be connected to AI providers like OpenAI
- Can work with your documents, FAQs and product data
- Built around your real workflow instead of generic automation